Exchange & Credit Note Policy

7-DAY EXCHANGE

At ArthLife, we want you to be happy with your purchase. However, if you need to exchange a product, we offer a simple and transparent Exchange & Store Credit Policy, instead of refunds or returns.

CLICK HERE TO REQUEST

Once you have completed the form, one of our team members will email you regarding the approval and the next steps in the process.

Terms for Exchange :

  • Orders are eligible for exchange within 7 days of delivery. Requests after this period will not be accepted.
  • Once a product has been exchanged, it is not eligible for a second exchange.
  • Please ensure you record an unboxing video at the time of opening the package, especially if there are any defects. This helps us verify and process your request quickly.
  • Products must be returned in unused, unwashed condition with all original tags and packaging intact.
  • Items showing signs of wear, washing, or damage will not qualify for exchange or store credit.
  • Flash Sale or Clearance Sale items are not eligible for exchange or refund.
  • If the replacement product costs more, you will need to pay the difference. If it costs less, the balance will be credited to you as store credit.

Store Credit (Credit Note)

  • We do not offer monetary refunds. Instead, we issue store credit equivalentto the value of your original order.
  • This credit can be used to shop any item from our website and will be valid for 15 days from the date of issue.
  • Store credit will be processed within 6–10 working days after the product reaches our warehouse and passes a quality check.
  • The credit will be automatically added to your account and can be applied during checkout.

Reverse Pickup & Shipping

  • Reverse pickups are available at an additional cost of ₹150, charged by our logistics partner. This is a mandatory logistics fee and must be paid by the customer to initiate the exchange process.
  • The pickup process may take up to 12 working days to complete.
  • For international orders, customers must bear the return shipping and customs charges to send the product to our Indian warehouse. Exchange or store credit will be issued after inspection.

    For assistance with exchanges, credit notes, or reverse pickups, please contact us at: return@arthlife.com