Exchange & Credit Note Policy

At ArthLife, we want you to be happy with your purchase. However, if you need to exchange a product, we offer a simple and transparent Exchange & Credit note Policy, refunds are not available.

CLICK HERE TO REQUEST

Once you have completed the form, one of our team members will call or mail you regarding the approval and the next steps in the process.

Terms for Exchange :

• Exchange requests are accepted within 7 days of delivery. Requests made after this period will not be accepted.
• Products bought during seasonal sale can only be exchanged or refunded in the form of a store credit. The credit note issued would be valid for 15 Days from the date of issue.
• Products purchased during a Flash Sale / clearance sale will not be exchanged or refunded.
• Order refunds would be provided via store credit equivalent to the total order value which means no cash refunds to bank account. The store credit issued would be valid for 30 days from the date of issue.
• Once a product has been returned or exchanged, it is not eligible for further returns or exchanges.
• Maintain good condition. Items must be returned unused, unwashed, unworn with all original tags attached. Make sure you put the item(s) back in the original package along with the invoice in the same way it was delivered.
• In case of an exchange, you are also allowed to choose a different product. If the value of the replacement product exceeds that of the previously purchased product, you can pay just the difference else if it's less, the same can be refunded to you as store credit.
  

What is credit note ?

• A credit note is a refund method where the amount is credited to your Arthlife account instead of being refunded to your original payment method. It can be used to purchase any item on our website within 30 days from the date of issue.
• Credit notes are issued via mail once the returned product reaches our warehouse and successfully passes the quality check, which typically takes 6–8 working days.
• Customers will receive a one-time-use discount code via mail, which they can use for future purchases and apply during checkout.

Pickup service:

• Reverse pickups are available at an additional cost of Rs. 150, which will be deducted as return handling charges. This fee is charged to us by our logistics partners.
• The reverse pickup service process takes 12 working days to be completed.
• For international order returns, the customer must pay the shipping charges (inclusive of customs duty or any other charges that may apply) for the product to be shipped back to our Indian Warehouse. The Exchange will be processed once we’ve received the product back.
• You can also courier the product to our address. The exchange will be processed after review. If the item shows signs of wear, washing, or defects, it will be returned, and the exchange/store credit will not be processed.
  
  For assistance with exchanges, credit notes, or reverse pickups, please contact us at: Support@arthlife.com